fyi777 Privacy Policy — Your Data, Our Responsibility

1Introduction

fyi777 is an internationally operated online casino and sports betting platform serving players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond. As part of delivering our services — live casino, slot games, football betting, Liga Super Malaysia and EPL sports markets, Mix Parlay wagering, and related financial functions — we necessarily collect and process certain personal data about the individuals who use our platform.

This Privacy Policy sets out in plain language what data we collect, why we collect it, how we use it, how long we keep it, who we share it with, and what rights you have over your own information. We are committed to processing personal data fairly, lawfully, and transparently. Where applicable, our practices reflect internationally recognised privacy principles.

2Definitions

• Personal Data — any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial data, device identifiers, and behavioural records.
• Data Controller — the entity responsible for determining the purposes and means of processing personal data; in this context, fyi777 and its licensed operational entity.
• Data Processor — a third party that processes personal data on behalf of the data controller under a contractual arrangement.
• Player or you — any individual who accesses, registers on, or uses the fyi777 platform.
• KYC — Know Your Customer procedures, including identity, age, and source-of-funds verification required before account activation or withdrawal processing.
• Processing — any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.

3Personal Data We Collect

The categories of personal data fyi777 may collect are set out below. Not every category applies to every player at every stage.

We collect data directly from you when you register, deposit, play, contact support, or respond to a verification request. Technical and usage data is collected automatically through standard web and application technologies. We do not collect special categories of sensitive personal data beyond what is strictly necessary for age and identity verification.

4How We Use Your Personal Data

fyi777 uses personal data for the following purposes:

• Account creation and management — verifying eligibility, maintaining your account, and enabling login and profile functions.
• Transaction processing — processing MYR deposits and withdrawals via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, RHB, and cryptocurrency channels including BTC, ETH, USDT, and BNB.
• KYC and fraud prevention — verifying identity and age (21+ requirement), screening for prohibited conduct, detecting suspicious transactions, and complying with applicable anti-money laundering obligations.
• Gaming services — delivering live casino, slot, sports betting, and Mix Parlay services; recording results and settling wagers accurately.
• Promotions and bonuses — administering welcome bonuses, cashback offers, VIP programme tiers, and referral rewards, and verifying eligibility for each offer.
• Customer support — responding to enquiries submitted via live chat, WhatsApp, or email across English, Bahasa Melayu, and Chinese channels.
• Responsible gambling — monitoring gaming patterns, applying deposit limits, cooling-off periods, and self-exclusion where requested or required.
• Platform security and improvement — detecting technical faults, preventing account intrusion, and improving platform performance and user experience.
• Legal and compliance obligations — retaining records as required by applicable licensing obligations, responding to lawful information requests, and enforcing our Terms & Conditions.

5Legal Basis for Processing

Where internationally recognised privacy frameworks apply, fyi777 processes personal data on one or more of the following bases:

• Contract performance — processing necessary to fulfil the player agreement, including account creation, transaction execution, and wager settlement.
• Legal obligation — processing required to comply with applicable anti-money laundering rules, licensing conditions, and lawful regulatory requests.
• Legitimate interests — processing for fraud prevention, platform security, responsible gambling monitoring, and internal analytics, where those interests are not overridden by your rights.
• Consent — where fyi777 relies on your explicit agreement for specific processing activities, such as optional marketing communications, that consent may be withdrawn at any time without affecting prior lawful processing.

6Data Sharing and Disclosure

fyi777 does not sell your personal data to third parties for their own marketing purposes. We may share personal data with the following categories of recipients only to the extent necessary:

• Payment processors and financial institutions — to execute deposits and withdrawals through Malaysian payment channels (Touch 'n Go eWallet, DuitNow, FPX, etc.) and cryptocurrency networks. These parties receive only the data required to process a specific transaction.
• Identity and KYC verification providers — third-party services that assist with document verification, age confirmation, and fraud screening under confidentiality obligations.
• Game and platform technology providers — software partners who supply casino games, sportsbook data, and live dealer services to fyi777. These providers process gaming activity data on our behalf.
• Regulatory and law enforcement authorities — where we are under a legal obligation to disclose data in response to a lawful request, court order, or licensing requirement.
• Professional advisers — lawyers, auditors, and compliance consultants acting under strict confidentiality obligations where necessary for legitimate business purposes.

Where personal data is transferred outside the jurisdiction in which it was collected, fyi777 takes reasonable steps to ensure appropriate protections are in place, consistent with applicable privacy standards.

7Data Retention Periods

fyi777 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following general retention guidelines apply:

• Account and identity records — retained for the duration of the account relationship and for a minimum of five (5) years following account closure, to satisfy anti-money laundering and licensing record-keeping requirements.
• Transaction and financial records — retained for a minimum of five (5) years from the date of each transaction, consistent with standard financial record obligations.
• Gaming history and wager records — retained for a minimum of three (3) years for dispute resolution, responsible gambling monitoring, and compliance purposes.
• Support communications — retained for a minimum of two (2) years or longer where relevant to an ongoing dispute or investigation.
• KYC documents — retained for the duration of the account and for the applicable post-closure period required by the relevant licensing framework.

When retention is no longer required, personal data is securely deleted or anonymised.

8Data Security Measures

fyi777 employs a combination of technical and organisational measures to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption across the entire platform — all data transmitted between your device and fyi777 servers is encrypted in transit;
• encryption of sensitive data fields at rest within our database infrastructure;
• multi-factor authentication options available for player accounts;
• role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• regular internal security reviews, vulnerability assessments, and monitoring for unusual account or transaction activity;
• data processing agreements with all third-party service providers who access personal data on our behalf.

No transmission or storage system can be guaranteed to be completely secure. Players are responsible for keeping their own login credentials confidential and for reporting suspected unauthorised access to fyi777 support promptly.

9Cookies and Similar Technologies

fyi777 uses cookies and similar tracking technologies to operate the platform, remember session preferences, detect fraud, analyse usage patterns, and improve user experience. The main categories of cookies used are:

• Strictly necessary cookies — essential for platform functions such as login session management, security checks, and transaction processing. These cannot be disabled without impairing platform functionality.
• Functional cookies — used to remember language preferences, display settings, and login status to improve your experience across sessions.
• Analytics cookies — used to understand how players interact with fyi777 pages, which games or sports markets are accessed most frequently, and where technical issues arise. Data is aggregated and not used to identify individuals for marketing purposes.
• Security cookies — used to detect and prevent fraudulent activity, bot access, and account intrusion attempts.

You may adjust cookie preferences through your browser settings. Disabling strictly necessary cookies will affect platform functionality including login and payment processing. fyi777 does not use cookies to serve third-party advertising.

10Your Rights Over Your Personal Data

Depending on the privacy laws applicable to your situation, you may have some or all of the following rights regarding your personal data held by fyi777:

• Right of access — you may request a copy of the personal data fyi777 holds about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data held in your account.
• Right to erasure — you may request deletion of personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal and regulatory retention requirements.
• Right to restriction — you may request that we limit processing of your personal data in specific circumstances, for example while a rectification request is resolved.
• Right to data portability — where applicable, you may request your personal data in a structured, machine-readable format to transfer to another service provider.
• Right to object — you may object to processing based on legitimate interests, including direct marketing communications where consented to.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, contact fyi777 support via live chat or email at [email protected]. We will respond within a reasonable period and may need to verify your identity before acting on a request. Certain rights may be limited where legal obligations require us to retain or continue processing data.

11Minors and Age Restrictions

fyi777 is strictly for players aged 21 years and above. We do not knowingly collect personal data from persons under 21. Age verification is conducted as part of the KYC process for all registered accounts. If fyi777 becomes aware that an account has been registered by or used by a person under 21, that account will be closed, personal data will be handled in accordance with applicable law, and any remaining balance will be managed according to our Terms & Conditions.

12Changes to This Privacy Policy

fyi777 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, platform functionality, or payment integrations. When material changes are made, the updated policy will be published on this page with a revised review date. Where changes are significant, we may provide additional notice through account notifications or support channels.

Continued use of fyi777 following publication of an updated Privacy Policy constitutes acceptance of the revised terms. Players who do not accept updated terms should stop using the platform and may request account closure through our support team.

13Contact Us

For questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the fyi777 support team through the following channels. Note that email addresses and support contact references on this page are displayed as plain text and are not clickable links.

• Live Chat — available 24/7 directly on the fyi777 platform. Average response time: 3–5 minutes.
• WhatsApp Support — multilingual assistance in English, Bahasa Melayu, and Chinese (中文).
• Email — [email protected]. Response time: within 2 hours during normal operating hours.

When submitting a data rights request or privacy enquiry, please include your registered account username and a description of your request to help us locate and process your information efficiently. We may ask for identity verification before acting on certain requests.